VERY IMPORTANT

We send a weekly EMAIL to keep you up-to-date with our development as well as to let you know about updates and tips for getting more from your website.

ADD US TO YOUR CONTACTS

To ensure that you receive all of our development updates and our replies to your emails/support tickets you should add support@essenty.com to your email contacts so it won't ever go to spam - or if you have an option to "whitelist" that email.

GMAIL USERS - Settings to ensure you always get important emails about your website delivered to your primary inbox.

Changing these Gmail settings will ensure that our emails always come to your INBOX and never to one of your other email folders, like spam or updates. Most people miss our emails because they are not coming to the primary email folder.

First, open your Gmail email from a computer or laptop and click on the settings gear symbol in the top right-hand corner.

1. Click on SETTINGS.

2. Select "FILTERS AND BLOCKED ADDRESSES"

3. Select "CREATE A NEW FILTER"

Screenshot below. Then move to the next screenshot. 

4. Type in @essenty.com in the first space, "From"

5. Click CREATE FILTER

Screenshot below. Then move to the next screenshot.

6. Checkmark NEVER SEND IT TO SPAM 

7. Checkmark "CATEGORIZE as", then use the drop-down to select "PRIMARY"

8. Checkmark "Also apply filter to ___ matching conversations"

9. Click the button CREATE FILTER

I would also say to check it as "Always mark it as important", but that is optional.