Thank You For Choosing To GROW WITH US! 

We want you to get the most from your new marketing platform and we want your experience to be as easy and stress-free as possible.



You should have received this same info in an email, so it might be in your spam folder or some other email folder. If you find it, please hang on to it for future reference, as here are a few things that will help you along the way.

 



VIDEO - ORIENTATION TO YOUR NEW WEBSITE
Watching this video will give you a huge jumpstart in getting the most out of an Essenty website. Click 
HERE to watch this 30 minute, full orientation to what you have at your fingertips!



HOW TO LOGIN
Your back office is where you go to use your marketing tools and personalize your website.  

  • The easiest way to login is to go to your own website, scroll to the very bottom, and click on "Login".
  • Or you can visit essenty.com and use the "Login" button at the top of that page.



GET HELP or CORRESPOND WITH US
We love your feedback, suggestions, requests, and want to help you with anything you need. To make that fast and easy, here are 3 ways:

  • Click on the "HELP" button located within your back office (upper right corner) or
  • Click on the "Essenty Support" button located at the very bottom of your marketing website.
  • Additionally, you could bookmark this link: https://essenty.freshdesk.com/support/tickets/new

 

JOIN OUR FACEBOOK USERS GROUP:
Here's where you will be kept up-to-date with development as it moves forward as well as get a lot of help using your new marketing site to really help you grow your business! https://www.facebook.com/groups/essentygrow/ 




VERY IMPORTANT


We send a weekly EMAIL keeping you up-to-date with our updates and tips for getting more from your website. 


To ensure that you receive all of our development updates and our replies to your emails/support tickets you should add support@essenty.com to your email contacts so it won't ever go to spam - or if you have an option to "whitelist" that email.




GMAIL USERS - SETTINGS TO ENSURING YOU ALWAYS GET IMPORTANT EMAILS ABOUT YOUR WEBSITE IN YOUR PRIMARY EMAIL INBOX


Changing these Gmail settings will ensure that our emails always come to your INBOX and never to one of your other email folders, like spam or updates. Most people miss our emails because they are not coming to the primary email folder.



First, open your Gmail email from a computer or laptop and click on the settings gear symbol in the top right-hand corner.




1. Click on SETTINGS.


2. Select "FILTERS AND BLOCKED ADDRESSES"


3. Select "CREATE A NEW FILTER"


Screenshot below. Then move to the next screenshot. 


 





4. Type in @essenty.com in the first space, "From"


5. Click CREATE FILTER


Screenshot below. Then move to the next screenshot.











6. Checkmark NEVER SEND IT TO SPAM 


7. Checkmark "CATEGORIZE as", then use the drop-down to select "PRIMARY"


8. Checkmark "Also apply filter to ___ matching conversations"


9. Click the button CREATE FILTER


I would also say to check it as "Always mark it as important", but that is optional.